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E-mail Forwarding FAQs

  1. How do I auto-forward my ivytech.edu email to my private email account?
  2. I have set up email forward in Campus Connect and now when I go to Campus Connect, why don�t I see my emails there?
  3. Can I have my emails available in Campus Connect and forwarded to my private email account?
  4. I have set up auto forward for my Ivy Tech email to a private account, if I need to reply to faculty/Ivy Tech, what do I need to do?
  5. What might cause e-mail to not get delivered to my private account?
  6. I have set up auto forward for my Ivy Tech email to a private account, but I am not getting Ivy Tech emails in my private account or in Campus Connect. Can Helpdesk help? What should I do?
  7. I have forwarded my Ivy Tech email to a private account and received an email from one of my faculty or an Ivy Tech staff member.  I replied, but the faculty member/staff person said I needed to reply from my Ivy Tech account.  Why is that?
  8. I have forwarded my Ivy Tech email to a private account.  If someone sends me an email from Blackboard, where will that email go?
1. How do I auto-forward my ivytech.edu email to my private email account?  Here are step-by-step instructions:

a. Click the down arrow next to Mail in the main task bar.

b. Select Mail Filters.

c. Click the New Rule button.

d. Enter Auto-Forwarding as the rule name.

e. Click the button next to “Any of the following”. (Make sure to leave “select a field” the way it is)

f. Under “Do This” select “Redirect to”.

g. In the field to the right enter the e-mail address where you want your Ivy Tech mail forwarded.

h. Click the Save button.

***Please note, there is no option to forward your email to another account AND leave a copy of the email in your Ivy Tech account.  Once the message is forwarded we have no way of recovering it if it's lost.

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2. I have set up email forward in Campus Connect and now when I go to Campus Connect, why don�t I see my emails there? Your emails are forwarded to your private email account which you have set up for auto forward.

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3. Can I have my emails available in Campus Connect and forwarded to my private email account? The system does not currently have this capability.

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4. I have set up auto forward for my Ivy Tech email to a private account, if I need to reply to faculty/Ivy Tech, what do I need to do? Log into Campus Connect, click on the email and 1) if you know the email address of the faculty/Ivy Tech then enter it and follow the normal steps to compose and send an email 2) If you don�t know the email address of the faculty/Ivy Tech then go to your private email account, copy the email address and paste it onto Campus Connect and follow the normal steps to compose and send an email. Note that you might have to copy and paste the email body if you want continuation of the email thread.

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5. What might cause e-mail to not get delivered to my private account? There could be many reasons but a common one is accounts get compromised when someone gives passwords via email and as a result all email from Ivy Tech to certain email domains, i.e. Hotmail, Gmail, etc. is occasionally blocked which could be for days because of SPAM originating from College addresses.

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6. I have set up auto forward for my Ivy Tech email to a private account, but I am not getting Ivy Tech emails in my private account or in Campus Connect. Can Helpdesk help? What should I do? Since you have set up auto forward for your Ivy Tech email to a private account, once the email leaves Ivy Tech�s email system, there is very little Helpdesk can do. One way to test where the problem is may be to stop auto forwarding email to your private account and see if the emails go to your Campus Connect email. If it does, then the problem is with the failed delivery to private accounts which could be for various reasons as stated earlier in previous Frequently Asked Questions.

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7. I have forwarded my Ivy Tech email to a private account and received an email from one of my faculty or an Ivy Tech staff member.  I replied, but the faculty member/staff person said I needed to reply from my Ivy Tech account.  Why is that? Faculty members care about your privacy and so must take steps to verify your identity before discussing class related matters with you.  Therefore, they may ask you to reply from your Ivy Tech account or make a request via your Ivy Tech account so that they can take extra steps to verify your identity before discussing a class related matter with you.

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8. I have forwarded my Ivy Tech email to a private account.  If someone sends me an email from Blackboard, where will that email go? As long as you have your email forwarded to a private account, email sent through Blackboard will also go to your private account.

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