Technical Helpdesk

Still Having a Problem?

Do you need immediate assistance?

Contact the Help Desk!

How do I submit a Helpdesk ticket?

You can submit a Helpdesk ticket by clicking here.  When submitting a ticket please be sure to fill out ALL fields and provide as much information as possible.  Not doing so could delay the processing of your issue.

How to fill out each field:

  • "First and Last Name" - Enter your full, legal first and last name.
  • "Your username on the affected system" - Enter your Ivy Tech username, typically your first initial + last name and sometimes a number.
  • "Your Email Address" - Enter your Ivy Tech email address.  If you CANNOT access your account enter an alternate email address.  This is where your solution will be sent.
  • "Phone Number" - Enter the best number to reach you.
  • "Your Ivy Tech Campus" - Select the Ivy Tech campus that you are enrolled in.
  • "Problem Category" - Select the category that best describes the issue you are having.
  • "Problem Detail" - Select the details that best describes the issue you are having.
  • "Summary" - Brief summary of the issue you are having.
  • "Description" - Describe in detail the issue you are having.  Be sure to include any error messages you are receiving and the steps you have taken.

First Time User having trouble?  When submitting your ticket you must include your Full Name, Cnumber/ID Number (Not your SSN), Birthday, and Zip Code.  If you do not include this information we will be unable to verify your information and you will be asked to submit another ticket.

Need Cnumber/ID Number?  When submitting your ticket you must include your Full Name, Full Mailing Address, Home Telephone Number, and Birthday.  If you do not include this information we will be unable to verify your information and you will be asked to submit another ticket.